IT Support Technician

Location

Shreveport, LA

Type

Full Time

 
Full Time, M-F,  Day Shift
 
 Starting Rate: $14.00-$16.00 
 
 Job Summary: 
 
Holy Angels is in search of a entry level full time IT Support Technician. This is a hands on Hardware and Software Systems position.  This position does not do programming.  This position will provide IT support via the telephone and in person as well as perform troubleshooting when needed.  This position maintains, troubleshoots, and repairs computer systems, hardware, computer peripherals, documents, maintains upgrades, replaces hardware and software systems. The job will also include running cable as needed.  Maintains knowledge of commonly used concepts, practices, and procedures within the field and relies on instructions and pre-established guidelines to perform the functions of the job. 
  
Specific Skills and Responsibilities
 
  • Troubleshoot basic IT services as needed and assist employees with reported issues while utilizing troubleshooting techniques to resolve hardware, software, and network issues.
  • Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals.
  • Performs routine checks of malware, antivirus software solution to ensure proper enterprise-wide protection.
  • Ensures HIPAA compliance and follows security policy and procedures.
  • Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
  • Successfully handle a wide range of hardware and network technology issues.
  • Set-up and install new workstations.
  • Data entry and retrieval of information
  • Complete administrative functions and general duties including but not limited to computer data entry, copying, filing, faxing and answering phones.
  • Handling issues and/or complaints; refers issues/complaints to immediate supervisor as needed.
  • Install Network cable of various types as needed to further the network infrastructure.
  • Maintains a cooperative relationship among co-workers by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
  • Installs and programs TV’s, phones, printers etc. 
  • Strong analytical and problem-solving skills. 
  • Microsoft Operating Systems and Office Suites. Knowledge of office procedures and policies.
  • Knowledge of grammar and spelling.
Qualifications:

·        Minimum 1-3 years IT experience preferred
·        Must maintain a current and valid driver’s license

Education:

·        Associates or Bachelors in IT related field, or equivalent experience required
·        Other Recognized Certifications:  Cisco, Microsoft, CompTIA

 Work Environment:

 ·        Must be able to work with individuals with developmental disabilities
 
 Physical Demands:

 ·        Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2/3’s of the time

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.laholyangels.org

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.